Welcome to Shivns. We value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect information that helps us provide a better experience for you. This includes:

• Personal Identifiers: Name, email address, phone number, and shipping/billing address provided during registration or checkout.

• Payment Information: Processed securely through third-party encrypted gateways (we do not store your full card details).

• Technical Data: IP address, browser type, device information, and operating system.

• Usage Data: Information on how you navigate our site, products viewed, and time spent on pages.

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2. How We Use Your Data

Shivns uses the collected data for the following purposes:

• To process and fulfill your orders.

• To provide customer support and respond to inquiries.

• To send transaction updates and promotional offers (only if you have opted in).

• To improve our website functionality and security.

• To comply with legal obligations and prevent fraudulent activity.

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3. Customer Data Protection & Security

We implement robust technical and organizational measures to ensure your data is protected:

• Encryption: We use SSL (Secure Socket Layer) technology to encrypt data during transmission.

• Access Control: Access to personal data is strictly limited to authorized employees who need the information to perform their jobs.

• Data Minimization: We only collect the data necessary for our business operations and retain it only as long as required by law or for the purpose it was collected.

• Third-Party Vetting: We only partner with reputable service providers (like payment processors and shipping firms) who maintain high-level security standards.

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4. Cookies and Tracking

We use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings; however, some features of the website may not function properly as a result.

5. Your Rights

Depending on your location, you have the following rights regarding your data:

• Access & Correction: You can request a copy of your data or ask us to correct inaccuracies.

• Erasure: You may request that we delete your personal information, subject to legal retention requirements.

• Withdrawal of Consent: You can opt out of marketing communications at any time via the “Unsubscribe” link in our emails.

• Data Portability: You have the right to request a transfer of your data to another service provider.