At ShivnS, we want you to truly love what you receive. Each product is handcrafted with care, and we take quality seriously.
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No Returns Policy
Due to hygiene and safety concerns, we do not accept returns or exchanges once a product has been delivered. -
Damaged or Incorrect Orders
If your order arrives damaged, broken, or incorrect, please contact us within 48 hours of delivery. Kindly share your order details along with a clear photo of the issue.
Once verified, we will send a replacement product at no additional cost.
Please note: Replacement is offered only for valid, reported damages or incorrect items.
replacement or exchange will be delivered in 5 to 10 business days -
No Refunds
We do not offer refunds under any circumstances. Please make your selections carefully before placing your order.
Cash on Delivery (COD) Policy
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Availability
COD is available for most serviceable pin codes across India. -
Additional Charges
A small COD fee applies to all Cash on Delivery orders. This charge will be clearly visible during checkout. -
Payment Requirements
Please keep the exact amount ready at the time of delivery. Our delivery partners may not always carry change. -
Repeated Cancellations
Multiple instances of cancelled or refused COD orders may result in temporary or permanent blocking of COD services for that customer. -
Shipping Policy
1. Shipping Rates
Shipping rates are calculated based on the weight of your order and your location.
2. Shipping Times
Orders are typically processed, shipped and delivered within 4-5 business days.
3. Order Tracking
Once your order has shipped, you will receive a tracking number via email.
